Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

 

WE WILL CHARGE INR 99/- AS HANDLING CHARGES FOR ALL RETURNS & EXCHANGES. 

How do I return?

  • Visit our returns center: https://houseofstori.returnscenter.com/
  • Enter your ORDER NUMBER and EMAIL ADDRESS 
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Within 7 days of Order Delivery.
  • In unused and original condition.
  • In the original packaging with all the tags intact.

What items are non-refundable? 

 The following items cannot be returned:

  • Boxers, Socks and Face Masks
  • Discounted items (if applicable)

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow exchange of size for same product purchased . Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • In case of COD orders, we will refund to given bank account

How do I ship back the items?

We will try to initiate a return pickup from our logistics partner within 2-3 days of your return request.

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us at support@stori.in or Whatsapp us on 08022044222