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Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Visit our returns center: https://hos.logisy.tech/return-center/requests/create/
  • Enter your ORDER NUMBER and EMAIL ADDRESS 
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Within 7 days of Order Delivery.
  • In unused and original condition.
  • You can exchange the product with any sizes.
  • Returns to be only requested with original tags & unsed products.

What items are non-refundable? 

 The following items cannot be returned:

  • No returns/exchange on products purchased during events and sale.
  • Discounted items (if applicable)

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow exchange of size for same product purchased . Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

  • For Prepaid- Refund to original payment method - 7 to 13 days.
  • For COD- UPI / Bank Transfer 7 to 13 days.

How do I ship back the items?

We will try to initiate a return pickup from our logistics partner within 2-3 days of your return request.

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 7 - 13 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us at support@redflame.in or Whatsapp us on 7353941416

Customer Care: (Mon to sat 10:30AM and 5:30PM)

E-mail:support@redflame.in | +91 73539 41416

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